Privacy Policy

1. Who We Are

Bizknect is a trading name of Selling My Roof Pty. Ltd. (ABN 45 149 710 216), which operates https://bizknect.com.au. In this policy, "we", "us" and "our" refer to that business. This policy explains how we collect, use, disclose and protect personal information. We take account of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including obligations that apply to us under Australian law.

2. Information We Collect

Depending on how you use Bizknect, we may collect information you provide directly, information from your interactions with the platform and technical information collected automatically, including:

• Account Information: Your name, email address, phone number and other contact details, account registration details, login and authentication information, and account preferences.
• Business Information: Business and trading names, ABN and ACN details where supplied, descriptions, services, addresses, location information, contact details, website and social media links, logos, images, videos and promotional content submitted during registration or listing creation.
• Billing and Subscriptions: Your selected plan, billing frequency, subscription status, payment-provider references, transaction and invoice records, and limited payment-method details provided by the payment processor.
• Reviews and Communications: Ratings, reviews, business responses, reports, feedback, support enquiries, messages submitted to AI-assisted features and other information you choose to send us.
• Technical and Usage Information: IP addresses, browser type, device information, timestamps, website activity, diagnostic information and analytics about interactions with listings.

3. Creating an Account

You can create a free account without purchasing a listing plan. We collect registration information to create and manage your account, communicate with you, manage any subscriptions you later choose, provide customer support and improve platform functionality. You can update available account details through your account or contact us to request a correction.

4. Business Listings and Public Information

Information supplied for a business listing may be publicly displayed on Bizknect, including the business name, description, services, business contact details, website and social media links, address, maps and location information where supplied, and uploaded images and promotional content. Public listing information may also be indexed by search engines.

Only submit content and contact details you are authorised to publish. Information submitted for account administration or billing is not intended for public display merely because you create a listing. We may use registration and business information to review and manage listings or request additional verification details; submission does not guarantee approval or publication.

5. Reviews and Feedback

Customer reviews and ratings may be publicly displayed on business listings together with the reviewer's displayed name and review date. Businesses may respond publicly through their account. Reviews, responses and reports may be investigated, moderated, edited or removed where necessary.

Do not include private or sensitive personal information in reviews or responses, including phone numbers, home addresses, payment details or another person's private information. Reviews should describe genuine experiences; publication does not mean we have independently verified a purchase.

6. How We Use Your Information

We use your information to:

• Operate and maintain the platform, accounts and directory services.
• Review business information, including ABN details where applicable, and manage listings.
• Display the business information and content submitted for publication.
• Process subscriptions, renewals, plan changes, billing and tax invoices.
• Provide customer support and communicate important account and service updates, including billing reminders.
• Manage reviews, investigate reports, monitor activity, prevent misuse and enforce our Terms & Conditions.
• Improve website performance, functionality, content and user experience.
• Analyse platform usage, listing engagement and growth trends using available activity data.

We do not sell your personal information to third parties.

7. Subscription and Payment Information

Subscription payments are processed by third-party payment providers, including Stripe, using their payment and security systems. Bizknect does not store full credit card information on its own systems. We may retain payment-provider identifiers, subscription and invoice records, payment status and limited details such as the card brand and last four digits to manage billing and communicate with you.

Payment details entered into the provider's payment form are handled in accordance with that provider's privacy and security requirements. Please review the payment provider's privacy policy when using its services.

8. Analytics and Website Usage

We may use website analytics tools, cookies and similar technologies, performance monitoring tools and visitor activity tracking to measure performance, understand usage, improve customer experience and enhance the platform's functionality and content.

Listing engagement data may include impressions, listing clicks, profile views and clicks on phone, email, website, social media and map links, together with timestamps and device type. Business owners may receive reports of recorded interactions with their own listings. A recorded click does not establish that a call, email, enquiry or purchase was completed.

9. Cookies and Similar Technologies

Cookies and similar technologies, including browser storage, may be used to keep you signed in, remember preferences, improve performance, collect analytics data and support security and fraud prevention. Some technologies are needed for account and platform functions.

Your browser settings may allow you to block or delete cookies and clear stored website data. Doing so may sign you out or prevent some features from functioning correctly. Where consent is required for a particular use of these technologies, we will seek that consent.

10. Sharing Information

We do not sell your personal information. We may share information with:

• Public Visibility: Information submitted as part of a public business listing or user review is intended for public display across the platform.
• Service Providers: Payment providers, website hosting services, technology and analytics providers, and services supporting account access, transactional emails, maps and platform features.
• Professional Advisers: Legal, accounting and other advisers where necessary to obtain advice or meet our obligations.
• Legal Requirements: We disclose information where required by Australian law, regulatory authorities or law enforcement, or where otherwise lawfully necessary to protect rights and investigate misuse.

We share only information necessary for those services or purposes. Providers may process or store information outside Australia. Where applicable, we take reasonable steps required by Australian privacy law in relation to overseas disclosures.

If you use AI-assisted chat or search features, your messages and relevant information may be sent through our technology service to the AI provider to generate a response. Messages and diagnostic records may be logged to operate, monitor and improve those features. Do not submit passwords, payment details or sensitive personal information to chat features.

11. Data Security

We take reasonable steps to protect personal information against loss, misuse and unauthorised access, disclosure or alteration. Measures include secure account access controls, encryption where applicable, restricted administrative access, and monitoring and security measures designed to protect data. No online system can guarantee absolute security. Keep your login details secure and contact us if you believe your account or information has been compromised.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, operational, accounting, security and dispute-resolution requirements. Business listings, reviews, account information and relevant platform records may be retained after account closure where legally required or reasonably necessary for those purposes. When information is no longer required, we take reasonable steps to delete or de-identify it.

13. Access, Correction and Other Requests

• Access and Correction: You may request access to your personal information and ask us to correct inaccurate, incomplete or outdated details. Available account details can also be updated through your account.
• Closure and Deletion: You may request account closure or deletion of personal information where legally permitted. Some records may need to be retained for the purposes described above. Closing an account and cancelling a subscription are separate matters; manage your subscription through your account or contact support if you need assistance.
• Requests and Complaints: Contact us using the details below. We may need to verify your identity before acting on a request. We will consider privacy requests and complaints and explain any lawful limitations. If you remain concerned, you may contact the Office of the Australian Information Commissioner (OAIC), where applicable.

14. Third-Party Links and Services

Business listings may link to external websites, social media profiles and map or direction services, including Google Maps. Using these services may involve information being handled by the relevant provider. Bizknect is not responsible for external websites, their content or their privacy practices. Review the privacy policies of any third-party services you visit or use.

Google may receive address lookup requests and browser or network information when its map services load. If you choose a feature that uses your current location, your browser will request location permission. You can decline or change that permission in your browser settings; the location is used to show relevant nearby map results.

15. Children's Privacy

The platform is not intended for children under 18 years of age, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate steps.

16. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to the platform, our practices or legal requirements. The latest version will be published on this page with its updated date. Continued use of the platform after an update constitutes acceptance of the revised policy, to the extent permitted by law, but does not replace any consent we are legally required to obtain.